Author: Austen Read-McFarland

What to Avoid When Managing Conflict

 And What Strategies to Use Instead There’s nothing fun about a fight in the workplace. Flaring tempers, harsh language — these problems last well after

Considering Customer Service by the Numbers

How Contact Center Metrics Add Value to PBX In the digital age, every company should operate on the understanding that speedy customer service counts for

The Way to a Healthy Work-Life Balance

In today’s work culture, leisure feels more and more like a luxury. Growing workloads are adding up to less time to relax, and a lot

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